Refund policy
Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in original condition
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All original tags and packaging must be intact
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Proof of purchase (order confirmation / invoice) is required
To initiate a return, please email us at:
📧 sarthakm321@gmail.com
Returns must be approved before shipping. Items sent without prior return approval will not be accepted.
Return Address:
[Insert Your Return Address Here]
Return Shipping
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If the return is due to our error (damaged, defective, or wrong product), we will arrange return pickup at no cost.
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For all other approved returns, return shipping charges may be deducted from the refund amount.
Damaged, Defective, or Wrong Items
Please inspect your order immediately upon delivery.
If you receive:
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A damaged item
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A defective product
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A wrong product
Contact us within 48 hours of delivery with clear photos and order details. We will review and resolve the issue promptly.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Dog chews, rawhide bones, treats, or edible products
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Opened or used pet beds
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Personalized or custom-made products
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Sale items
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Gift cards
We reserve the right to refuse returns that do not meet the above conditions.
Exchanges
We do not offer direct exchanges.
If you need a different size or product, please:
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Initiate a return (if eligible)
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Place a new order separately
This ensures faster processing.
Refunds
Once your return is received and inspected:
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You will be notified via email regarding approval status.
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If approved, refunds will be processed to the original payment method within 7–10 business days.
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Banks or payment providers may take additional time to reflect the refund.
If more than 15 business days have passed after approval, please contact us at:
📧 sarthakm321@gmail.com